1. Introduction
Raise is operated by Jigsaw Software Development Ltd, a company registered in England and Wales (company no. 17190874) (“we”, “us”). We provide a web application that helps further education organisations record and review evidence of teaching practice (the “Service”).
These terms are a contract between you and us. They take effect the first time you use the Service and continue until terminated as set out below.
2. Definitions
- Customer — the organisation that has agreed terms with us for use of the Service by its staff.
- User — an individual using the Service, whether a member of staff at a Customer, an invited tester, or otherwise authorised by a Customer.
- Service — the Raise web application and any associated tools we make available.
- Customer Data — data uploaded to or generated within the Service by or on behalf of the Customer, including evidence notes, scores and organisational structure.
3. Eligibility
You may use the Service only if (a) you are a member of staff or a contractor of a Customer, (b) you are an invited tester or trial user, or (c) we have otherwise authorised your access in writing. If your access ends, this agreement ends with it.
You must be at least 18 years old to use the Service. The Service is not intended for, and must not be used by, anyone under that age.
4. Account responsibilities
- Keep your sign-in credentials secure. Don’t share them.
- Use a real, identifiable name and a working email address.
- Tell us as soon as possible if you suspect your account has been accessed by someone else.
- You’re responsible for activity that takes place under your account, except where the activity is the result of our breach of these terms or our security failure.
5. Acceptable use
While using the Service, you agree not to:
- Try to access data belonging to organisations other than your own.
- Reverse-engineer, scrape, or extract data en masse other than via features we provide for that purpose.
- Submit input to AI features that you would not be content to have processed by a third-party large language model.
- Upload content that is unlawful, defamatory, harassing, or that infringes anyone’s rights.
- Use the Service to make decisions that have legal or similarly significant effect on a person solely on the basis of automated processing — the AI-assisted output is an aid, not a substitute for human judgement.
- Interfere with the security or integrity of the Service or other Users’ use of it.
We may suspend or terminate access for breaches of this section, with or without notice depending on severity.
6. Intellectual property
We own the Service and all the underlying software, design, content and intellectual property associated with it. You receive a non-exclusive, non-transferable licence to use the Service as set out in these terms (and in any contract your Customer has with us).
You retain ownership of anything you (or your Customer) upload to the Service. You grant us a limited licence to host, copy, transmit, display and process that content for the sole purpose of operating the Service for you.
We may use anonymised, aggregated data derived from the Service to improve it — for example, statistics on how often a feature is used. Anonymised data does not include personal data and cannot be re-identified.
7. AI-assisted content
Parts of the Service use a third-party large language model (currently Anthropic’s Claude) to suggest categories, summarise evidence, and surface priorities. This output:
- Is generated automatically and may contain errors, omissions or biases.
- Should be reviewed by a human before being relied on for any consequential decision — in particular, anything affecting an individual’s employment, performance review or development.
- Is provided “as is”: we don’t warrant accuracy, completeness or fitness for purpose.
You remain responsible for the conclusions you draw from AI-assisted output and the actions you take based on them.
8. Service availability
We aim to keep the Service available, but we don’t guarantee uninterrupted access. During the pre-pilot and pilot stages, we don’t commit to a service-level agreement. Customers who buy a paid plan receive availability commitments set out in their contract.
We may carry out planned maintenance from time to time. Where practical we’ll give advance notice; emergency maintenance may take place without notice.
9. Customer data and Data Processing Agreement
We act as a data processor for Customer Data. Our Data Processing Agreement applies automatically to every Customer using the Service under these terms and forms part of them. If your organisation has a signed data processing agreement with us, that signed agreement governs instead.
See our Privacy Policy and sub-processors page for detail on data handling, who we rely on, retention and your rights.
10. Termination
- By you / your Customer. Stop using the Service at any time. If your Customer has a paid contract, that contract sets out the termination terms.
- By us. We may terminate or suspend access on 30 days’ notice for any reason, or immediately for material breach of these terms (including the acceptable-use rules above) or for non-payment under a paid contract.
- Effect. On termination we’ll delete or return Customer Data within 90 days, except where we’re legally required to retain it. Backups roll off automatically as described in the Privacy Policy.
11. Limitation of liability
Nothing in these terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that can’t be limited under applicable law.
Subject to that:
- Neither party is liable for indirect or consequential losses, lost profits, lost revenue, lost data or lost goodwill.
- Our total liability in any 12-month period is capped at the fees the Customer paid us in that period, or £100 if there are no fees (e.g. during free pilot use).
- The Service is provided “as is” without warranties beyond those that can’t be excluded by law.
12. Changes to these terms
We may update these terms from time to time. For material changes — for example, changes that meaningfully reduce your rights or add new obligations — we’ll email account holders at least 30 days before the change takes effect. Minor wording or clarifying changes may be made without notice.
If you don’t agree to a material change, you can stop using the Service before it takes effect.
13. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve any dispute arising under or in connection with them.
14. Contact
For any question about these terms, or to report a concern: jamie@jigsaw.digital.